FAQs

Yes, we occasionally support local shelters through promotion and a percentage give back to a shelter of our choosing.

If you have a shelter that you would like us to consider, please email us at info@littlefurpaws.com with the name and location of the shelter and the specific cause that is being supported if there is one. It's possible that we can add it to our rotation.

We cannot ship to P.O. boxes.

Shipping is only available within the United States.

Dropshipping
All products on LittleFurPaws.com are drop-shipped. This means that the supplier/vendor from which we are purchasing merchandise is the one responsible for shipping the items. Shipping times can vary in accordance with their policies and shipping locations, but in most cases, please allow 3-10 business days.

Processing Time
Orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order. You will receive another notification when your order has shipped. As an example, it's possible that if you place your order on Friday, it may take until Monday before the supplier processes the order on their end due to the weekend.

Shipping rates are calculated at the time of checkout and determined by the Supplier based on size, weight and destination.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.

If the carrier does not scan the package or there is a glitch at the time of scan, it's possible that you will not receive a shipping confirmation.

You can also click on the "View Order" link in your order confirmation. If a tracking number has been supplied, it will show up.

We understand that tracking updates can sometimes be confusing, especially with USPS. It may show "waiting for item," even though your order is already on its way to you. Rest assured, your order has shipped. If you don't receive your item within 10 business days of placing your order, please contact us, and we'll be happy to help.

Lost Orders: If the shipment has been lost, we will file a trace with the carrier to locate your order on your behalf. If the shipment is found, the package will be delivered. If the shipment is unable to be located, we will issue full credit back to your account. Please email us at info@littlefurpaws.com with your order number, name and shipping destination.

Damaged Orders: If an order has been received damaged, please take photos of the damaged item as well as the box it arrived in and send those images along with the order number to info@littlefurpaws.com. We will file a damage claim with the carrier on your behalf. Once a claim has been filed and approved, we can either reship the order to you or issue a full refund to your account.

We source products from multiple suppliers, which all have different policies. Most products can be returned within 30 days, which means you have 30 days after receiving your item to request a return. Some products are limited to 15 days or not at all.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you must contact us at info@littlefurpaws.com. Please provide the reason for the return and the order number.

We will reach out to the supplier on your behalf. If your return is accepted, we’ll send you the address of the supplier in which you will need to return the package. All costs associated with the return including restocking fees is the responsibility of the customer. Please note, items sent back to the supplier without first requesting a return will not be accepted.

You can always contact us for any return question at Info@littlefurpaws.com.

Color swatches and product images may not always be an exact match due to various factors:

Screen Calibration: Different screens (monitors, smartphones, tablets) display colors differently based on their calibration settings. A color that appears vibrant on one screen may appear slightly different on another.

Resolution and Display Quality: The resolution and quality of the display device can affect how colors are rendered. A high-resolution screen may display more accurate colors compared to a lower-resolution screen.

Lighting Conditions: Lighting when the product image was captured can influence how colors appear. Natural light, fluorescent light, or LED light can alter the perception of color.

Photography Techniques: Factors such as camera settings, angle, and post-processing can impact the accuracy of color representation in product images.

Material Variations: Different materials may reflect and absorb light differently, causing variations in how colors are perceived. This is particularly true for products made from fabrics or natural materials.

Printing Variations: In the case of printed materials like catalogs or packaging, variations in printing processes, ink saturation, and paper quality can affect color accuracy.

Digital Editing: Product images may undergo digital editing or enhancement for marketing purposes, which can inadvertently alter the appearance of colors.